Contact Us

We'd Love to Hear From You

Whether you have a question about a piece, need help with your order, or want to learn more about the story behind DaoChant, our Customer Care Team is here to help. Reach out and we'll get back to you within 1-2 business days.

Our Details

Company: QIANYAN GLOBAL LIMITED

Registered address: Unit B53, 2/F, Kwai Shing Industrial Building Phase 1, 36-40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong SAR

Phone: +852 5715 1841

Email: hello@daochant.com

Customer Care: DaoChant Customer Care Team

Response Time: 1-2 business days

Frequently Asked Questions

Where do you ship to?
We currently support tracked delivery to the United States, Canada, Australia, Singapore, and Hong Kong. Checkout confirms whether your address is supported.

Can I cancel my order?
Orders may be cancelled within 12 hours if processing has not begun. Once shipped, an order can no longer be cancelled.

Can I track my order?
Yes. Once your order is dispatched, you'll receive a tracking number by email.

Are your pieces handcrafted?
Every DaoChant piece is individually hand-finished by our artisans. Subtle variations in texture and patina are part of the handcrafted character.

What is your return policy?
You may request a return within 14 days of delivery. For change-of-mind returns, customers pay tracked return shipping to our manufacturer’s return facility in Shenzhen, mainland China. Contact us before returning an item; damaged, defective, or incorrect orders are reviewed separately.