Shipping policy

Shipping Policy

DaoChant orders are prepared, inspected, and packed in mainland China, then shipped internationally using tracked delivery services. The estimates below separate preparation time from carrier transit time.

Processing time

Please allow 7–10 business days for product preparation, procurement where needed, quality inspection, packaging, and fulfilment preparation. Orders placed on weekends or public holidays begin processing on the next business day.

Orders may be cancelled within 12 hours of purchase if processing has not begun. Once processing starts, cancellation cannot be guaranteed. See our Return and Refund Policy for full details.

Shipping origin and tracking

Orders are dispatched from China through tracked international logistics partners such as 4PX. A tracking number is sent by email after dispatch. Tracking may take several business days to show its first carrier scan.

Shipping destinations and fees

We currently support delivery to the United States, Canada, Australia, Singapore, and Hong Kong. We do not currently ship to the European Union or carrier-restricted and unsupported remote regions. Checkout confirms whether delivery is available for the entered address.

United States, Canada, Australia, and Singapore: free tracked shipping on orders of $50 USD or more; orders below $50 USD have a flat $20 USD shipping fee.
Hong Kong: free tracked shipping on orders of $200 USD or more; orders below $200 USD have a flat $50 USD shipping fee.

The applicable shipping charge is displayed before payment.

International shipping time

United States, Canada, and Australia: approximately 10–20 business days in transit after dispatch.
Singapore: approximately 7–15 business days in transit after dispatch.
Hong Kong: approximately 5–8 business days in transit after dispatch.

Estimated total delivery time

United States, Canada, and Australia: approximately 17–30 business days including processing and transit.
Singapore: approximately 14–25 business days including processing and transit.
Hong Kong: approximately 12–18 business days including processing and transit.

These are estimates, not guaranteed delivery dates. Carrier schedules, customs processing, peak seasons, public holidays, weather, security checks, and other events outside our reasonable control can cause delays.

Duties and taxes

For supported destinations, we use a DDP-style shipping arrangement where available, so standard customs duties and import taxes are handled within the product price or shipping arrangement. In rare cases, local sales taxes, administrative fees, or destination-specific charges imposed by local authorities may still apply.

Address changes and delivery exceptions

Check your shipping address carefully before placing an order. Contact hello@daochant.com immediately if a correction is needed. We cannot guarantee address changes, carrier interception, or international recall after dispatch.

Delivery failure is not automatically treated as customer refusal. If tracking shows an incomplete address, failed delivery attempt, carrier restriction, customs issue, refusal, or an unclaimed parcel, we will review the carrier record and order circumstances before deciding the next step.

Refused or unclaimed delivery

Refusing or failing to collect a shipment does not create an immediate refund. A refused or unclaimed parcel may be returned by the carrier, and any eligible refund will normally be considered only after the returned parcel is received and inspected. Actual return-to-sender or carrier charges may be deducted where permitted. See our Return and Refund Policy.

Lost or delayed packages

If tracking has not updated for an extended period or your order has not arrived within the estimated timeframe, contact hello@daochant.com. We will review tracking records and work with the logistics provider. A delay alone does not necessarily mean the parcel is lost.