Refund policy

Return and Refund Policy

We want you to feel comfortable ordering from DaoChant. This policy explains the difference between cancelling an order before shipment, returning an item after delivery, and refusing or failing to collect a shipment.

Order cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet entered processing. If you wish to cancel or change an order, contact us at hello@daochant.com as soon as possible. We will do our best to accommodate requests received before processing begins.

Once an order enters processing, product preparation, procurement, quality inspection, packaging, or fulfilment preparation may already have begun, so cancellation can no longer be guaranteed. Requests received after the 12-hour window will be reviewed according to the order’s actual status.

Once an order has been shipped or handed over to the carrier, it can no longer be cancelled. If you no longer wish to keep the item, wait for delivery and request a return under the terms below. We cannot guarantee interception, recall, or address changes after international dispatch.

14-day return window

You may request a return within 14 days of receiving your order. To be eligible, the item must be in its original condition, unworn or only reasonably tried on, free from damage or visible wear, and returned with its original packaging and included accessories where possible. The item must remain in reasonable resale condition.

Custom or personalised items are final sale unless they arrive damaged, defective, or incorrect.

Change-of-mind returns

Returns for personal preference, an incorrect choice, or a change of mind are accepted within the 14-day window when the eligibility conditions above are met. Our return facility is located in mainland China. For non-defective returns, customers are responsible for tracked return shipping, and original shipping charges, if any, are non-refundable.

Return facility:
Room 601, Building E, Songmao Baijingwan Mansion, Xixiang Subdistrict, Bao’an District, Shenzhen, Guangdong 518100, China

Please do not send an item back before contacting us. We will confirm the return instructions and any information required for the parcel. Returns sent without prior authorisation may experience processing delays or may not be accepted.

Damaged, defective, incomplete, or incorrect items

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at hello@daochant.com with your order number and clear photos or videos of the item and packaging where relevant.

After reviewing the issue, we may offer a replacement, partial refund, full refund, or another reasonable solution. In many cases a return may not be necessary. If a return is required because the item arrived damaged, defective, or incorrect, we will provide specific return instructions and will not require you to bear reasonable return-shipping costs.

How to request a return

1. Email hello@daochant.com with your order number and the reason for the request.
2. Wait for approval and return instructions before shipping the item.
3. Use a trackable shipping service and retain the receipt and tracking number.
4. After the parcel is received, we will inspect the item and notify you whether the refund is approved.

Refund timing

Refunds are issued only after the returned item has been received and inspected, unless we confirm in writing that a return is not required. Once approved, the refund will be issued to the original payment method. Your bank, card issuer, or payment network may require additional time to process and post the refund.

We do not deduct payment-processing fees from an otherwise eligible standard refund unless permitted by applicable law and clearly disclosed for a specific exceptional circumstance.

Refused and unclaimed shipments

Refusing delivery does not automatically constitute a completed return or qualify for an immediate refund. If a shipment is refused by the recipient, we may wait until the carrier confirms the return and the parcel has been received and inspected before determining any eligible refund.

If a package is left unclaimed, is not collected after carrier notice, or is returned after repeated unsuccessful delivery attempts, any eligible refund may be processed only after the shipment has returned and been received by us.

Where permitted by law, original shipping costs and actual return-to-sender, carrier, or handling charges caused by refusal or failure to collect may be deducted from the refundable amount. We do not impose a fixed percentage restocking fee.

Delivery failure is not automatically customer refusal

A failed delivery, incomplete address, carrier restriction, customs delay, or other delivery exception is not automatically treated as a deliberate refusal. We review carrier records, tracking events, and the circumstances of the order before deciding the appropriate resolution.

Return-to-sender parcels that are lost or delayed

If a return-to-sender shipment is lost, significantly delayed, destroyed, or otherwise cannot be returned, the case will be reviewed using carrier records, tracking status, the reason for return, and the circumstances of the order before any refund is determined. We may contact the carrier or open a logistics claim before reaching a decision.

Questions

Contact hello@daochant.com before cancelling, returning, refusing, or disputing an order so that we can review the actual order and shipment status. Nothing in this policy limits mandatory consumer rights that apply in your place of residence.